Vacancy
Domiciliary Client/Family Liaison Officer
Location: Cambridgeshire
Reports To: Registered Manager/Care Manager
Job Type: Full-time, Permanent
Community-based with regular home visits
Reports To: Registered Manager/Care Manager
Job Type: Full-time, Permanent
Community-based with regular home visits
To provide a supportive link between clients, their families, and the domiciliary care team, ensuring excellent communication, high standards of care, and positive client experiences. The postholder will help resolve concerns, coordinate service updates, and promote trust and satisfaction within the care service.
Key Responsibilities
• Act as the main point of contact for clients and their families regarding care services.
• Build strong, professional relationships with clients and relatives. • Provide updates on care plans, service changes, and wellbeing concerns. • Support families in understanding care processes and available services. • Assist new clients and families during onboarding and service setup.• Maintain regular contact with clients and families to ensure satisfaction with care provision.
• Liaise between care staff, management, healthcare professionals, and families. • Ensure concerns, complaints, and feedback are addressed promptly and professionally. • Facilitate family meetings where required.• Conduct client welfare checks and satisfaction reviews.
• Monitor service quality through feedback and follow-up visits. • Identify areas for service improvement and report findings to management. • Support safeguarding and incident reporting processes where needed.• Maintain accurate records of communications, visits, and client feedback.
• Update client files and relevant care documentation. • Assist with scheduling reviews and care plan updates. • Prepare reports for management regarding client satisfaction and service quality.• Promote positive relationships within the local community.
• Support family engagement initiatives and client well-being activities. • Represent the organisation professionally in all interactions.
Person Specification
• Experience working in health and social care, preferably domiciliary care
• Excellent communication and interpersonal skills • Strong problem-solving and conflict resolution abilities • Good organisational and administrative skills • Compassionate, professional, and client-focused approach • Understanding of safeguarding and confidentiality • Full UK driving licence and access to a vehicle is compulsory.• NVQ Level 3 in Health & Social Care (or equivalent)
• Experience in client relations, complaints handling, or care coordination • Knowledge of CQC standards and domiciliary care regulations
Skills & Competencies
Working Hours
